At OSELETTI we strive for our 100% satisfied customers of the product they are purchasing from us. If it is in a shipment or products of issues, and you will feel frustrated, then please send an email and our team will help you immediately.
Enter your address in full details, otherwise the mail package will be returned to us, or we're just ignoring your request to save all the trouble.
1. You are not happy with your order
If you are not happy for the purchase of 10 days from the date of receipt of the product as a new condition with no visible signs of wear, (buyer) will be responsible for paying the shipping costs to return the project if not covered by warranty against the producer defects and the exchange is not for our mistake.
2. Damaged or low quality projects
If the product is faulty or does not work properly, please let us know. For the quick resolution, please contact us through firstname.lastname@example.org also a photograph demonstrating the poor quality or the damaged area of the project. The best photos are on a flat surface, with the label and the error clearly shown. we will send the replacements as soon as we have confirmed the situation, there is no need to report the defective. We must use this information to help you with your order, and eliminate the errors in the future.
1. Cancellation for unshipped orders
If you have canceled the order that has not yet been transported, please contact us via email@example.com for the quick resolution, please enter the order number.thanks!
2. Cancellation for shipped-out orders
If you want to cancel orders when the package has already been sent or arriving at your destination, contact us and then kindly refuse the package that we are not able to recall it at that time. We will refund the payment minus the shipping costs. you start coming back.
The warranty covers only manufacturing defects and does not include:
1. Damage caused by the accident
2. Convenient care
3. Normal wear
4.Departition of colors and materials for sun exposure
5. After the market changes
Return / exchange of products with water can be accepted.
If you hear the product you bought does not meet the requirements you initially had in mind, then you have the option to request a refund. Here are the circumstances in which the refunds granted:
You can get a full refund:
1. If the product you purchased is completely un-operated.
2. If you have not received the goods within 90 working days (South America) after the date your order was placed.
Note: refund will return to your account in 3 - 5 business days.
You will be responsible for paying for your shipping costs to get back together. Shipping costs are non-refundable. If you receive a refund, your maritime exchange fees will be deducted from your return.
If you send a project over $ 100, you should consider using a traceable shipping service or insurance purchase. Thank you!
Damaged project / low quality
For quick resolution, please post a picture showing the poor quality or damaged area of the project. The best photos are on a flat surface, with the label and the error clearly shown.
We must use this information to help you with your order, and eliminate errors in the future.
To present a ticket for our support center.