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FAQ: the problem and the answer

Do I have an account at the end?

No, you can also place an order as a guest. But there are some advantages, if you have an account with us:
Fast checkout process and receive updates on our new versions and special promotions ...
What if I forgot my password?
On the login page, click "lost password?" And you will be redirected to a page where you can create a new password.
Are there any exchange rates?
All transactions are based in dollars, if your credit card is based in another currency, your total order will be calculated in accordance with the exchange rate of the date its issuer of the transaction process card.
How much do you accept payment methods?
We accept major credit cards (visa, mastercard, american express) and payment via paypal. We do not accept checks, direct orders for bank transfers, debit cards, payments, or cash on delivery.
Is online order secure?
When making online purchases with a credit card, all information is entered into a secure web page with your information and is encrypted with ssl and then sent directly to the credit card network, where the card and the transaction is authorized and approved. Your credit card number is not stored on the server.
How can I change or cancel my order?
We reserve the right, at any time after receiving the order to accept or reject the order, or part of them, at our discretion, even after the customer receives an order confirmation or after the credit card has been authorized. if the card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method. no cancellation after an order has been placed, will be subject to a $ 0.5 cancellation fee regardless of the order time has been placed (even if it is only a second later) as the processor merchant / credit card charges a fee for cancellations.
Note that orders that have already been made or shipped can not be canceled.
Can I change the shipping address after an order?
We inform you that your shipping address can be reviewed after the order has been processed or shipped. To update your shipping address for your address instead of your professional address, as we do not know how much the customs department will have the waiting package.
When do my orders arrive?
Delivery times are based on the alternative transport you have chosen. Once the order has shipped, the information collected on the next day will be e-mailed to retrieve information generally available 24 hours after sending the order. We are not responsible for delays caused by the customs department in your country.
How can I find my order?
We will send you an email with the tracking of the information as soon as your order is shipped. Usually you will receive the number of the day after sending your order. you can track your order.
What do I do if projects are missing in order?
If something is still missing, please contact us immediately.
When will my order be processed?
All orders are managed and shipped out of the warehouse in China. To allow additional time for your order to be transformed during the holidays and the sale of the seasons. Order processing between Monday and Friday. orders will be processed within 2 - 3 business days from the order date and shipped the day after processing. Please note that we do not have transportation for the end of the week. contact us if you do not receive following the confirmation after 5 working days from the day you made the payment.
How can I get back to a project?
If you are not happy with your purchase and have the desire to return, contact us within 30 days of receipt, enter the order number and the reason for your return. Our customer service team reviews the return request and will give instructions if the change is approved. for a list of final sales projects, see our right of withdrawal. All returns must be in original condition with intact packaging.
If the project I received is faulty / correct / damaged?
Please contact us within 7 days of receiving your order if you have received the goods is not correct, disappeared and / or faulty. We will take care to enter the order number, photographs of the item (s) and the related references after receiving The package. We will try our best to resolve the case as soon as possible.